Our RMS-Register hardware systems have been carefully chosen from a leading manufacturer for their quality and durability and are designed to give you years of trouble free usage. Our RMS-Register hardware is covered by the manufacturers return-to-base warranty as a minimum, which is normally 3 years. Please check the hardware datasheet on our website.
In the unlikely event that something does break down due to manufacturing defect or operating failure, it will be repaired or replaced under warranty. However, physical damage, unauthorised tampering, misuse and liquid damage is not covered. After the warranty period or for non-warranty issues, equipment can still be replaced or repaired subject to standard parts and labour charge and any shipping or call-out charges. The standard warranty is a Return to Base warranty where equipment diagnosed as faulty will need to be returned to our UK service location by you on receipt of a Returns Authorisation Number. We will cover the cost of returning repaired / replaced equipment to you in the UK. Outside the UK, you will need to pay the shipping costs for return of equipment too.
Typically warranty repairs can take up to 5 working days for turnaround. On-site Warranty Service or a 48-hour Swap Out Service is optionally available. You are responsible for backup of your data on a daily basis to reliable media and to test the backup frequently. Data recovery or re-programming is not covered under the warranty so it is essential you backup your data and the programs to avoid incurring service charges. The data backup procedure is covered in detail within the extensive user manual.