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Online Help - Frequently Asked Questions

RMS-Register EPOS solution is not just about executing payment, managing inventory and keeping records. It's a Retail Management Solution designed specifically for small businesses and rich in features, it’s about business management and providing a point of customer service.
RMS-Register Core is designed for typical retail usage.
RMS-Register Plus is an extension of Core to provide enhanced functionality to specialised merchants such as Hospitality and Salons & Service.
Please check out our Features and Benefits page for full details.

Generally, our minimum system cost is from £796.94 for the RMS-Register M11 'Hospitality' EPoS system which is brand new with a 3 year warranty. This EPoS system includes a 9.7" touch screen, Cash Drawer, All-in-One integrated 80mm receipt printer, Magnetic Card Reader, Rear customer display and integrated EPoS software.
We do however provide many various configurations as we always aim to customise these based on your business requirements. Please contact us to discuss hardware setup further.

Our RMS-Register hardware, with the licensed software installed, is usually shipped out to you within 24-48 hours of placing your purchase order for next day delivery within the UK mainland.
We recommend you order a system at least 3-4 weeks before your required go live date as you will need to allow further time for you and your staff to become familiar with the system, for configuration such as adding any barcodes, prices or stock levels as well as coordinating your card payment processing etc.

RMS-Register is a cost effective electronic point of sale (EPOS) which can be run on a standard tablet computer for small and medium retailers. It allows smaller retailers to garner the same efficiencies EPOS provides large retailers but at a significantly lower price point. It has all the functionality of a traditional cash register with an overlay of modern EPOS functionality.
RMS-Register is ideal to equip a new store or to upgrade from an outdated cash register, providing a simple but sophisticated EPOS solution.

Below is a list of just some of the Tablet computers supported by RMS-Register:

RMS-Register currently supports the following Integrated Payment Solutions:

  • Verifone Payment as a Service (Ocius)
  • PaymentSense
  • Paytrans
  • Payworks
  • Optomany
  • Anderson Zaks RedCard
  • Eezee Pay
We are focused on providing the best solution possible. Whilst it's impossible for us to integrate with every single device and payment solution on the market, if you have an opportunity that requires a particular integration or have a great solution we are not aware of, please do not hesitate to get in touch. You can contact us on 0800 138 0050.

Soti Mobi Control is a Mobile Device Management (MDM) solution used to deploy and support customer and partner devices. RMS provide Mobi Control as part of the Register licence. This is deployed by default to all customers and is non negotiable as this provides us and our partners the ability to deploy updates and provide remote support. If you have any further questions on Mobi Control or need further information please speak to your solution provider or get in touch.

Our RMS-Register hardware systems have been carefully chosen from a leading manufacturer for their quality and durability and are designed to give you years of trouble free usage. Our RMS-Register hardware is covered by the manufacturers return-to-base warranty as a minimum, which is normally 3 years. Please check the hardware datasheet on our website.

In the unlikely event that something does break down due to manufacturing defect or operating failure, it will be repaired or replaced under warranty. However, physical damage, unauthorised tampering, misuse and liquid damage is not covered. After the warranty period or for non-warranty issues, equipment can still be replaced or repaired subject to standard parts and labour charge and any shipping or call-out charges. The standard warranty is a Return to Base warranty where equipment diagnosed as faulty will need to be returned to our UK service location by you on receipt of a Returns Authorisation Number. We will cover the cost of returning repaired / replaced equipment to you in the UK. Outside the UK, you will need to pay the shipping costs for return of equipment too.

Typically warranty repairs can take up to 5 working days for turnaround. On-site Warranty Service or a 48-hour Swap Out Service is optionally available. You are responsible for backup of your data on a daily basis to reliable media and to test the backup frequently. Data recovery or re-programming is not covered under the warranty so it is essential you backup your data and the programs to avoid incurring service charges. The data backup procedure is covered in detail within the extensive user manual.

Got any further questions? Please contact us and we will be more than happy to assist you with your query!
You can do so by phoning 0800 138 0050 or by accessing our Contact Us page.